🚗 General Information

Q: Are you really family-owned-and-operated? A: Yes! Arcola Auto Care was founded by Mark Farber in 2018 with the goal of working alongside his sons and building a lasting family legacy. Every member of our team is part of the family, and we treat our customers the same way. Q: What types of vehicles do you service? A: We service most makes and models, including domestic and foreign cars, trucks, and SUVs. If you have a specialty vehicle, feel free to reach out—we’re happy to take a look. Q: How do I schedule an appointment? A: You can call us directly, stop by the shop, or use our online booking system. We’ll help you find a time that works best for your schedule. Q: Can I wait while my vehicle is being serviced? A: Absolutely! We have a comfortable waiting area where you can relax while we take care of your vehicle. For longer services, we’ll keep you updated and let you know when your car is ready.

🛠️ Services & Maintenance

Q: Do I need an appointment for an oil change or tire rotation? A: Appointments are recommended to ensure prompt service, but we do our best to accommodate walk-ins whenever possible. Q: What’s included in a tune-up? A: Our tune-ups typically include spark plug replacement, filter changes, fuel system cleaning, and a full inspection of your engine’s performance. It’s a great way to restore power and improve fuel efficiency. Q: How do I know if I need an alignment? A: If your vehicle pulls to one side, your steering wheel is off-center, or your tires are wearing unevenly, it’s time for an alignment. We use precision equipment to get your wheels back in line.

Q: How often should I get a fluid flush? A: It depends on your vehicle and driving habits. General guidelines: •Coolant Flush: Every 30,000–50,000 miles •Transmission Flush: Every 30,000–60,000 miles •Brake Fluid Flush: Every 2 years •Power Steering Flush: Every 50,000 miles •Transfer Case & Differential Service: Every 30,000–60,000 miles We’re happy to check your fluids and recommend a schedule that fits your vehicle’s needs.

Q: Do you offer financing or payment plans? A: We accept all major forms of payment. For larger repairs, we’re happy to discuss options to help make things manageable. Just ask—we’re here to work with you.